5 Bowling Green Pkwy Ste 12


Average Overall Rating:

(3 out of 5)

Average Coffee Refill Rating:

(3 out of 5)

(4 out of 5)

Review by: MrBreakfast.com Visitor on 2/2/2015

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I didn't even want to give it a 1 star but I had to put a rating down. This place is the WORST restaurant. We placed an order for delivery at 7:05pm, we were told 45 minutes tops (we only ordered two things). An hour later our food was delivered...wrong. They gave us our gyro with no tzatziki sauce, how that happens I don't know. So we called and they promised to bring over sauce right away, that was at 8:05pm. at 8:20pm I get a call saying he will be there in 5 minutes. At 8:30pm I called to see where he was (we live not even 5 minutes from the restaurant) and am told he is on his way and will be there any minute. I called again at 8:45pm, at this point fuming, asking to speak to a manager. I told the manager at this point I will drive to HIM to get my money back - which he refused to do. He argued with me saying that I was wrong and didn't wait as long as we did for the sauce. Even though our food at this point was cold, and we still had no sauce, he REFUSED to refund any money and was arguing with me on the phone not even letting me get a full sentence out.

They hide behind the fact that they were once on the Food Network - that was years ago and clearly the diner has gone downhill since then. Guy Ferrari wouldn't take a dump in this place.

End of story - this is the worst customer service I have ever experienced. And being in the restaurant in person is not much better. The food is mediocre at BEST and isn't worth the almost $25 we spent on 8 wings and a gyro. TERRIBLE staff, TERRIBLE food, TERRIBLE owner (Jimmy), TERRIBLE restaurant. SKIP the Jefferson dinner and go to the Sparta diner - that is where I will be going from now on.

Award Nomination: Worst Service

Review #25044Review by: MrBreakfast.com Visitor on 8/10/2010

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This diner is spectacular. I saw it on the Food Network and am so glad that I tried it. The food is terrific and the service superb! It is definitely a must for everyone to try!!!!

Award Nomination: Best Breakfast Ever

Review #20732


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Reviews submitted here are meant to pertain to breakfast only. While Mr Breakfast cannot vouch for the validity of each restaurant review, he feels pretty good vouching for the excellent character of the residents of Lake Hopatcong, New Jersey - who are primarily responsible for the review(s) you see above for Jefferson Diner.